Migrate from RoomRaccoon
Move from RoomRaccoon to PeakSpitz, safely.
Moving off RoomRaccoon should feel like restoring from a backup, not a leap of faith. Your hotel PMS data is read into a PeakSpitz environment of your own, checked against your real numbers, and run in parallel — while RoomRaccoon keeps running, untouched, the whole time. Here is exactly how, step by step.
RoomRaccoon built its reputation on automation for independent hotels — automated guest communications, upsells, contactless check-in and an integrated booking engine and channel manager, with a strong European footprint. Teams typically outgrow it when the business becomes more than a hotel: retail, deeper inventory and real VAT accounting live elsewhere, and pricing commonly scales by room with paid modules layered on. PeakSpitz keeps the automation instinct — Spitz, the in-product AI, acts the moment you approve — while unifying bookings, a storefront, operations and accounting on one platform with unlimited users.
The safe way to leave RoomRaccoon
Work down the list at your own pace. Nothing here is irreversible, and your current system stays live throughout.
- 1
Before you touch anything — get a backup you own
Get a copy of your data out of RoomRaccoon that you control — a file held on your side, not just a setting inside the system. Confirm in your contract that you have the right to export, and note any renewal, notice or lock-in dates so the timing stays on your terms.
- 2
Export your data
Pull rooms, rate plans, reservations and guest profiles out of RoomRaccoon in the most complete format it offers — CSV, spreadsheet, or an account/API export. Take the history too, not just open items: past records, documents and contacts are worth keeping.
- 3
Send us a sample
Before you commit, send us a representative slice — a handful of customers, a few recent orders or bookings, part of your catalogue. We map it into PeakSpitz and show you the restored result, so you see exactly how your hotel PMS data lands before you move the rest.
- 4
See what maps to what
We line RoomRaccoon up against PeakSpitz: rooms, rate plans, reservations and guest profiles become customers, catalogue, orders, documents and ledgers in one joined-up system. Anything without an obvious home is flagged early, not discovered late.
- 5
Bring it in — a read-only restore
Your data is read into a fresh, isolated PeakSpitz environment of your own. Nothing inside RoomRaccoon is touched, changed or switched off — it keeps running exactly as it is.
- 6
Verify against your numbers
Before you trust it, reconcile the totals — balances, counts, tax and revenue — against what RoomRaccoon shows today. The numbers have to match before anything goes live.
- 7
Run both in parallel
Keep RoomRaccoon live and run PeakSpitz alongside it for as long as you like. Compare like for like, move one area across first, and build trust before you depend on it. No big-bang cutover, and no deadline from us.
- 8
Cross over and decommission — on your terms
Switch over only when PeakSpitz has earned it. Keep your RoomRaccoon export archived as a safety net, and close the old subscription when you are ready — not a moment before.
What maps where: RoomRaccoon → PeakSpitz
RoomRaccoon
Reservations
PeakSpitz
Bookings recorded as orders
RoomRaccoon
Room types
PeakSpitz
Products in the catalogue
Room and add-on inventory becomes sellable products with rates and VAT.
RoomRaccoon
Rate plans (derived / linked rates)
PeakSpitz
Price lists and pricing rules
Rates defined off a base rate are re-expressed by hand rather than imported.
RoomRaccoon
Guest profiles
PeakSpitz
Customer profiles
RoomRaccoon
Automated upsells & guest messaging
PeakSpitz
Configuration + Spitz on approval
Automations are rebuilt as configuration; Spitz drafts and acts the moment you approve, rather than running unattended.
RoomRaccoon
Channel manager & booking engine
PeakSpitz
Built-in storefront; OTA connections re-established
What to watch when leaving RoomRaccoon
- ⚠
RoomRaccoon's automations — email flows, upsell rules, contactless check-in — are configuration, not data, and are rebuilt in PeakSpitz rather than exported, so budget setup time for the flows you rely on.
- ⚠
OTA and channel-manager connections are re-established on PeakSpitz; each channel's room-type and rate mapping is set up again before you resume distribution.
- ⚠
If you use RoomRaccoon's integrated payments, stored card tokens don't transfer; guests re-authorise and any terminal re-pairs to PeakSpitz built-in payments (card, cash, bank & SEPA).
- ⚠
Historical reservations, folios and night-audit records usually come across as a read-only archive; live availability, open balances and future bookings are what must be correct at cutover.
Common questions about leaving RoomRaccoon
RoomRaccoon automates a lot — does PeakSpitz?
Automation is RoomRaccoon's calling card, and PeakSpitz's approach is Spitz, the in-product AI that acts the moment you approve. You keep a human in the loop by design; the payoff is that the same automation instinct now spans bookings, storefront, operations and accounting, not just the front desk.
Will my upsell and messaging rules carry over?
Those are configuration rather than data, so they're rebuilt in PeakSpitz rather than imported. It's a good moment to prune rules you no longer use and re-express the rest as configuration.
We're an independent in Europe — is data handled locally?
Yes — PeakSpitz is EU-hosted with per-customer data isolation and a full audit trail, so GDPR obligations are straightforward, and accounting is real double-entry with VAT rather than an export to a separate ledger.
As much help as you want
Do it yourself, or have us map your fields, run the import and reconcile the result with you. Support is a ladder — you start where you are comfortable and step up only where an area needs it.
See the full safe-migration approach →Why people leave RoomRaccoon
PeakSpitz runs the whole business on one AI platform — not a single corner with the rest bolted on — with Spitz AI and unlimited users included. See the difference side by side.
Compare PeakSpitz vs RoomRaccoon →Bring your RoomRaccoon data in safely. Cross over when you are ready.
Send us a sample of your data and we will show you the restored result — no commitment, no risk to your live system.